An excerpt from 212° Service by Mac Anderson It's like the chicken or the egg question... Who comes first if you want to achieve business success - your customers or your employees? Herb Kelleher, one of the founders and former CEO of Southwest Airlines - an industry leader in customer service, sheds some light on the answer: "I always felt that our people came first. Some of the business schools regarded that as a conundrum. They would say: Which comes first, your people, … [Read more...]
212 Degrees – The Extra Degree
212 Degrees Video At 211 Degrees, Water is Hot - At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. Raising the temperature of water by one extra degree means the difference between something that is simply very hot and something that generates enough force to power a machine - a beautiful, uncomplicated metaphor that ideally should feed our every endeavor -- consistently pushing us to make the extra effort in every task we undertake. 212º … [Read more...]
