Communication skills training is extremely important for people in sales, management, customer service, public speaking, or any position dealing with people. In this powerful communication skills training video, expert George Walther shares the knowledge, skills, and insights necessary to take your communication skills to the next level. You’ll learn specific ideas on how to be more positive, more persuasive, improve your first impression, improve teamwork, and use positive language to serve at a higher level. Whether routinely communicating with co-workers or clients, or defusing hostile customers, or seeking to build sales cooperation, or simply aiming to project a more positive image for your organization, you’ll see results fast with this content-loaded communication skills training video.

George Walther is an internationally acclaimed expert in the area of communication skills training. His energetic style captivates, motivates and teaches people how to be more effective in business and in life. As a full-time professional business speaker since 1980, George Walther holds the National Speakers Association’s Certified Speaking Professional designation, and has also been inducted into the Speaker Hall of Fame. He earned an MBA in marketing from UCLA, and graduated summa cum laude with a BA in Rhetoric and Public Address. Media appearances have included CNN, Live with Regis, The Wall Street Journal, Ladies Home Journal, and many others. In addition to his communication skills training, George Walther is an expert in telephone sales techniques.

Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization. For more than 20 years, Jane Handly has been a highly sought-after customer service training expert. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal teamwork, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Customer service training can make the difference between customer loyalty and customer indifference. Make sure your team is equipped with all the skills they can get to take their customer service skills to the next level.

Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane Handly went on to become an author as well. Her two books: “Getting Unstuck” and “Why Women Worry” have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs. Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises. As a consultant, Jane Handly has researched over 700 major businesses and has gathered information that includes over a half million face to face encounters with customer contact employees. She knows beyond a shadow of a doubt what it takes to get and keep your customers. Discover why Jane Handly is one of America’s top customer service training experts with this powerful training video.

Telephone sales skills are critical to anyone in telemarketing, inside sales, outside sales, collections, and even customer service. And when it comes to telephone sales skills, George Walther wrote the book on the subject (Phone Power, Putnam Books). Get ready for a content-loaded training video that will give you specific telephone sales skills for immediately improving your results. You’ll learn ideas on how to communicate with clarity, connect with hard-to-reach people, eliminate phone tag, create higher customer loyalty, use voice mail more effectively, and more. You’ll learn and quickly benefit from these proven, practical ideas for taking your telephone sales skills to the next level.

George Walther is an internationally acclaimed expert in the area of telephone sales skills. He’s energetic, witty, organized, and delivers solid content. As a full-time professional speaker since 1980, George Walther holds the National Speakers Association’s Certified Speaking Professional designation, and has also been inducted into the Speaker Hall of Fame. He earned an MBA in marketing from UCLA, and graduated summa cum laude with a BA in Rhetoric and Public Address. Media appearances have included CNN, Live with Regis, The Wall Street Journal, Ladies Home Journal, and many others. In addition to telephone sales skills, George Walther offers communication skills training, and sales training for customer retention.