• When something happens by chance, follow up. Lucky people tend to notice and act on good things that occur by happenstance.

• Believe that good things will happen. Expectations have a way of coming true.

• When bad things happen, look for the bright side; i.e., “what did I learn from that?” or, “how do I keep it from happening again?” Don’t dwell on it, move on!

• If the horse dies, dismount. Don’t continue to pour money and effort into a lost cause.

• Don’t look for love in the wrong places… not just romantic love, but the love of “stuff.” Stuff is O.K., but understand the delusion of “I’ll be happy when I have this or that… or, when I live over there, or when this happens.” Happiness is a state of mind in which our thinking is pleasant most of the time.

• Failure is a CHOICE made by the undisciplined. Failing to meet your objectives, regardless of what they are, is a choice, because something else has been given higher priority. If you fail, it is because you choose to fail.

• You don’t “catch” depression and you don’t “catch” happiness… you “create” it by the “thoughts” you put into your mind. Carefully choose what you read, listen to, and the people with whom you associate.

Adaptability – Quickly adjusts to change.
Leaders in the middle may not be the first to know, but they are often the ones in charge of implementation. Adaptable managers in the middle are willing to embrace a change operationally even if they are not yet ready to do so emotionally.

Discernment – Understands the real issues.
Good leaders cut through the clutter to see the real issues. A smart person believes only half of what he hears, but a truly smart person knows which half to believe.

Security – Finds identity in self, not position.
Effective 360º leaders are secure enough in who they are to not worry about where they are. Instead of focusing on reaching a position, they focus on reaching their potential.

Service – Gains fulfillment in serving everyone.
A servant leader serves the mission and leads by serving those on mission with him or her. The true measure of leaders is not the number of people who serve them but the number of people they serve.

Resourcefulness – Finds creative ways to make things happen.
Creativity is the joy of not knowing it all. We seldom, if ever, have all the answers, but we always have the imagination to create solutions to our problems.

Maturity – Puts the team before self.
Nobody who possesses an unrelenting me-first attitude is able to develop much influence with others. A mature leader sees beyond his or her personal vantage point and has the courage to make sacrifices which advance the team.

Communication – Links to all levels of the organization.
We often think of communication in organizations as being primarily top-down. Leaders at the top cast vision, set direction, reward progress, etc. However, good communication is a 360-degree proposition. In fact, oftentimes the most critical communication comes from leaders identifying problems or solutions at the ground level and sending them up the chain of command.